00hi77 Privacy Policy
This policy clearly outlines all details about how your personal information is collected, stored, and kept secure on the 00hi77 platform.
About This Policy
00hi77 (referred to hereinafter as "we", "our", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. Your privacy is very important to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use our website 00hi77.cam, create an account, or use our betting or casino services.
By using this platform, you are considered to have accepted the terms of this privacy policy. If you have any questions or concerns, please contact our support team.
If this policy changes, we will update it on the website and notify registered users by email. We recommend checking this page regularly.
What Information We Collect
00hi77 collects three types of information — information you provide voluntarily, information collected automatically, and information received through third parties.
Registration Information
Information you provide when creating an account:
- Full name and username
- Email address
- Date of birth (for age verification)
- Mobile number
- Residential address
- National ID or passport details (for KYC verification)
Usage Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser and operating system type
- Login time and session information
- Game history and bet records
- Page visits and click data
- Cookies and tracking technologies
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account information
- Deposit and withdrawal history
- Transaction amounts and dates
- KYC records for anti-money laundering purposes
Purpose of Information Use
00hi77 uses collected information for the following purposes. Each purpose is essential to provide you with uninterrupted and secure service.
01. Account Management and Verification
Registration information is used to confirm your identity and keep your account secure. Age verification is carried out to prevent anyone under 21 from creating an account.
02. Processing Financial Transactions
Financial information is required to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
03. Providing Customer Support
Your account information and transaction history are used when providing support through 24/7 live chat, enabling fast and effective resolution.
04. Security and Fraud Prevention
Usage information is analyzed to detect unusual logins or transactions and to protect your account from unauthorized access.
05. Responsible Gaming Monitoring
This information is used to analyze gameplay patterns, identify potentially problematic behavior, and offer responsible gaming tools in a timely manner.
06. Service Improvement and Personalization
Usage information is analyzed to create game recommendations, bonus offers, and a personalized experience based on your preferences.
07. Legal and Regulatory Compliance
Records required to comply with anti-money laundering (AML) regulations and applicable laws are maintained.
08. Marketing Communications
With your consent, you will be informed about promotional offers, bonus updates, and new platform features. You can opt out of marketing communications at any time.
Cookies and Tracking Technologies
The 00hi77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. They help our platform function better and improve your browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform. They cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, screen settings, and personalized experience.
Analytics Cookies
Analytics cookies are used to understand how users interact with the platform and to improve service quality.
Marketing Cookies
Marketing cookies are used to display relevant offers and advertisements based on your interests. You can manage these through your browser settings.
You can delete cookies or block new cookies at any time through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Information Sharing and Disclosure
00hi77 does not sell your personal information to third parties. However, limited information may be shared with the parties listed below in certain circumstances.
Payment Processors
Relevant financial information is shared with bKash, Nagad, Rocket, Upay, and banks to complete financial transactions. These organizations are governed by their own privacy policies and use your information solely for payment processing.
Technology and Service Providers
Necessary information is shared with trusted technology partners for managing game software, cybersecurity, cloud hosting, and customer support software. They are required to process data only in accordance with our instructions.
Legal Authorities
Information may be disclosed to the relevant authorities when required by court orders, lawful requests from investigative agencies, or to comply with anti-money laundering laws.
Fraud Prevention Agencies
Limited information may be shared with specialized security agencies for the purpose of account protection and fraud prevention. This information is used solely for security assessment.
Your information is not shared with any third parties for purposes other than those mentioned above, and your personal information is not sold to any advertisers.
Information Security Measures
00hi77 uses industry-standard security technologies and practices to keep your personal and financial information secure.
🔒 SSL Encryption
All data transfers are secured by SSL/TLS encryption. Seeing "https" and a padlock icon in your browser means the connection is secure.
🛡️ Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems that prevent unauthorized access.
🔑 Two-Factor Authentication
Two-factor authentication (2FA) is available for additional account security, keeping your account even more protected.
💾 Secure Data Storage
Collected information is stored in encrypted form on secure servers. Passwords are never stored in plain text — they are always hashed.
👁️ Regular Security Audits
Our systems undergo regular security reviews and vulnerability testing to identify any risks in a timely manner.
⚡ Fair Play Guarantee
We use and regularly verify Random Number Generator (RNG) technology to ensure the fairness of game outcomes.
Important: No security measure is 100% foolproof. However, we make every effort to maintain the highest industry standards. Keep your password confidential and notify us immediately if you notice any suspicious activity.
Information Retention Period
00hi77 does not retain your information longer than necessary. The following policy is followed:
- Active Accounts: All information is retained and used for service delivery while the account is active.
- Closed Accounts: Even after an account is closed, financial records are retained for a specified period as required by legal obligations.
- KYC Documents: Identity verification documents are securely retained for the period required by law.
- Transaction Records: Records of all financial transactions are retained in accordance with regulatory requirements.
- Marketing Consent: If you withdraw your consent for marketing communications, the relevant information will immediately stop being used for marketing purposes.
- Cookie Data: Session cookies are automatically deleted when the browser is closed. Persistent cookies are removed when their set expiry period ends or when you delete them.
Your Rights
As a user of 00hi77, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of your stored information.
Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes. If you object, the use of your information for that specific purpose will stop.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format so that you can transfer it elsewhere if needed.
Right to Withdraw Consent
You have the right to withdraw your consent to the processing of your data at any time. However, this will not affect any prior lawful processing.
To exercise your rights, contact our data protection team by email: [email protected] — we will respond to your request within 30 business days.
Protection of Minors' Privacy
00hi77 strictly follows a 21+ age policy. Our platform is for those aged 21 and above only. We do not knowingly collect or process the personal information of any minor (anyone under the age of 21).
Age is verified at the time of account registration and identity is confirmed through the KYC process. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.
If you believe a minor is using our platform, please let us know at [email protected].
Third-Party Services
Our platform uses services from various game providers including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These service providers are governed by their own privacy policies. We may share applicable information when using their services, but only the minimum information necessary for service delivery.
00hi77 is not responsible for the privacy policies of third parties or their methods of using information. It is recommended to read the relevant provider's privacy policy before using their services.
Changes to This Policy
00hi77 reserves the right to update this privacy policy as needed. If any significant changes are made:
- A notice will be published on the website and the "Last Updated" date at the top of this page will be changed.
- Registered users will be notified of the changes by email.
- For significant changes, your new consent may be requested.
- If you continue using the platform after the changes, you will be considered to have accepted the new policy.
It is recommended to check this page regularly. If you have any questions, visit our FAQ page or contact our 24/7 live chat support.
Contact Us
If you have any questions, comments, or requests about this privacy policy, please contact us. We are always ready to assist in Bengali.
Live Chat Support
Our customer support team is available 24 hours a day, 7 days a week via live chat in Bengali. Use live chat to quickly process any privacy-related requests.
Email Contact
For written requests regarding data protection or formal communications, email us at: [email protected]
We usually respond within 30 business days.
For more information, visit our About Us, Terms & Conditions, or Responsible Gaming pages.