Frequently Asked Questions
00hi77 All Your Questions Answered Here
From opening an account to claiming bonuses, depositing via bKash, cricket betting, and responsible gaming — you will find detailed answers to all your questions about 00hi77 on this page.
Whether you are new to 00hi77 or have been playing for a long time, this FAQ page is a complete information resource for you. It covers account registration, depositing and withdrawing money via bKash and Nagad, welcome bonus terms and conditions, rules for cricket and slot games, and safe and responsible gaming. Every answer is written in a direct and clear manner so you can find a solution quickly.
Account and Registration
To open an account at 00hi77, you need to provide your active mobile number, a username, and a strong password. The registration process is fully online and takes just a few minutes. Make sure the information you enter is accurate, as it will be needed for verification when you withdraw funds.
Yes, 00hi77 is only for those aged 21 and above. Minors are strictly prohibited from opening an account or playing any games. By registering an account, you confirm that you are over 21 years of age.
No, each user may open only one account. If multiple accounts are detected, they will be closed and bonuses may be cancelled. Using a single account ensures fair and unbiased gaming for everyone.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code to set a new password. If you have any trouble, contact 00hi77's 24/7 live chat support.
Account verification, or the KYC process, confirms your identity, which keeps your account secure and helps prevent fraud. Verification is usually requested before your first withdrawal or when depositing above a certain amount. It can be completed by submitting a photo of your national ID card or passport.
Deposits and Withdrawals
At 00hi77, you can currently deposit money via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳100. The payment gateway is secured with SSL encryption, so your financial information is completely safe.
Deposits made via bKash are usually credited to your account instantly. However, network issues may occasionally cause a delay of a few minutes. If your balance does not appear within 15 minutes of depositing, please contact 00hi77 support.
The minimum withdrawal amount at 00hi77 is ৳1,000. The maximum withdrawal limit may vary depending on your account tenure and VIP level. Diamond VIP members enjoy the highest withdrawal limits.
Withdrawals via Nagad are generally processed within 15 minutes to 2 hours. The process is faster when verification is complete and there is no unusual activity on the account. KYC verification may be required for your first withdrawal.
00hi77 does not charge any deposit or withdrawal fees on its own. However, transaction charges from bKash, Nagad, or your bank may apply, as set by the respective service provider's terms. Bank transfers may generally take a little longer to process.
Common reasons for a withdrawal being cancelled include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. First, check the notifications in your account. If the issue persists, get assistance in English from 00hi77's 24/7 live chat.
Games and How to Play
To bet on BPL (Bangladesh Premier League), first log in to your 00hi77 account and go to the Cricket section. Select your preferred match from the match list and choose your bet type (match winner, toss, top run scorer, etc.). Enter your stake amount and click the "Confirm" button.
00hi77's live casino features live dealer games from Evolution Gaming and Ezugi — including Live Roulette, Live Blackjack, Live Baccarat, Sic Bo, and much more. Every game is played in real time with professional dealers, giving you an experience very similar to a real casino.
RTP, or Return to Player, is the theoretical percentage of total bets that a slot game pays back to players over a long period of time. For example, if a game has a high RTP, the chances of winning over the long run are comparatively better. RTP is a mathematical average and does not guarantee a win in any single session.
Yes, 00hi77 is fully mobile-friendly. Accessing the site from any smartphone or tablet browser will automatically switch to the mobile view. Slots, live casino, and cricket betting all work smoothly on mobile. There is no need to download a separate app.
Aviator is a crash game by Spribe. When the game starts, a plane takes off and the multiplier keeps increasing. If you "Cash Out" before the plane crashes, you win the corresponding amount. If the plane crashes before you cash out, you lose your bet. Timing your decision is the key strategy in this game.
00hi77 features games from world-renowned providers including Pragmatic Play, PG Soft, JILI, and Evolution Gaming. These providers use Random Number Generator (RNG) technology, which ensures completely random and unbiased outcomes. Each spin and round is therefore fully independent and not influenced by previous results.
Bonuses and Promotions
New members at 00hi77 receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 as a bonus — bringing your total balance to ৳2,000. The wagering requirement for this bonus is 25 times, meaning you must place bets totalling 25 times the bonus amount before you can withdraw.
A wagering requirement is the number of times you must bet the bonus amount before it can be withdrawn. For 00hi77's welcome bonus, this is 25 times. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before the bonus funds are treated as withdrawable cash.
Once you open an account at 00hi77 and play regularly, you are automatically enrolled in the VIP program. There are 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. You can advance to higher levels by playing regularly and increasing your bet volume. At the Diamond level, you can receive up to 1.2% cashback per week.
Weekly cashback rates by VIP level: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.7%, Platinum — up to 1.0%, and Diamond — up to 1.2%. As you move to higher levels, you will also receive many more exclusive benefits.
If you request a withdrawal while a bonus is active, the bonus will be cancelled. The bonus funds remain locked until the wagering requirements are met. However, your own deposited funds (not tied to the bonus) may generally be withdrawn under standard terms — contact support for more details.
Security and Responsible Gaming
Yes, 00hi77 uses modern SSL encryption technology to keep all personal and financial information secure. Your data is not sold or shared with third parties. Visit our privacy policy page for more details.
Yes, as part of responsible gaming, 00hi77 allows players to set their own deposit limits, bet limits, and session time limits. These limits can be easily adjusted from your account settings. This helps prevent excessive play.
Self-exclusion is a feature that allows you to take a temporary or long-term break from the platform. If you feel that gaming is having a negative impact on your life, contact 00hi77's support team via live chat. They will help you close your account for a set period or permanently.
Some common signs of gaming addiction include playing more to recover lost money, being unable to stop gaming, and experiencing problems in family life or at work. If you experience these issues, visit 00hi77's responsible gaming page immediately and seek professional help.
The 00hi77 support team is available 24/7 to assist you in English. The quickest way to reach them is by using the live chat button on the site. To contact us by email, send a message to [email protected].
00hi77 strictly enforces a 21+ age policy. If there are minors in your household, keep your account details and devices secure. Use parental control software on your browser. If you have concerns, let 00hi77 support know — we will take appropriate action.
Need More Help?
Live Chat Support
Use the live chat on the site for instant 24/7 assistance in English. Our support team is always ready.
Email Support
For detailed inquiries, email us at [email protected]. We will respond as soon as possible.
Responsible Gaming
For any concerns related to gaming, visit our responsible gaming page for detailed information and support.